Improvement and effective change begin with diagnostics and understanding. The best companies make sure that they have their compass set properly before they forge into new territory.

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People processes send very powerful signals about what is most important and valued in organizations. The best organizations ensure that these systems are consistent and integrated with each other and with the priorities of the business.

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Although many factors affect organization effectiveness, the best organizations understand that their greatest competitive advantage is the caliber of their people, particularly those in a position to lead and influence others.

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Organizations are not just a static series of organization charts, but rather are living breathing systems that change and evolve over time. Top companies are very deliberate about how they evolve, and they strive to influence these directions and adjustments in order to optimize their competitive position.

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